FAQ

1. What is Le Caftan Original? Le Caftan Original is a brand specialized in the creation of traditional and modern caftans. We offer unique and tailor-made creations made by the talented designer Amel EZZINE.

2. Do you offer custom made kaftans? Yes, we offer custom made kaftans to meet your specific needs and preferences. You will be able to choose the materials, colors and shapes that you like the most.

3. How do I order a custom kaftan? To order a custom kaftan, please contact us through our contact page or by phone. Our team will guide you through the customization process.

4. What materials are used for caftans? We use high quality materials for our caftans, combining tradition and modernity. You will find caftans in silk, satin, velvet and other elegant fabrics.

5. Are the caftans available in limited edition? Yes, our creations are offered in limited edition to guarantee their unique and exclusive character.

6. Do you ship internationally? Yes, we offer international shipping. Please visit our shipping page for more information on destinations covered and fees.

7. What is the return policy? We are committed to customer satisfaction. If for any reason you are not satisfied with your purchase, please review our return policy on our website for the procedures to follow.

8. Do you offer matching accessories for kaftans? Yes, we also offer a selection of fine accessories to complete your look, such as traditional belts, necklaces, earrings and brooches.

9. How can I contact you if I have any additional questions? If you have any additional questions, please feel free to contact us via our contact page on the website. Our team will be happy to assist you.

10. Do you offer free shipping to France? Yes, we offer free shipping on all orders shipped to France.
    
    

11. What are the shipping times for your products? We usually take 1-2 business days to process your order, then delivery takes 3-6 business days. Please note that delivery times may vary depending on your location and transportation conditions.

12. Do you ship worldwide? Yes, absolutely! We ship our products worldwide. No matter where you are, we will make sure to get your order to you.

13. Where do we ship your products from? Our offices are located at 78 avenue des Champs Elysées, 75008 PARIS, FRANCE. Our international warehouse is based in MOROCCO.

14. Do you provide tracking information for the product? Yes, as soon as your order is shipped, you will receive a tracking number by email. This way, you will be able to track your package and know its delivery status.

15. Some items are missing from my order, what's happening? Our products may be shipped separately depending on your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of your order will most likely arrive shortly.

16. I received a damaged item. What can I do? We are sorry to hear that. Please simply send us a picture of the damaged item to the email address: mel.lecaftanoriginal@gmail.com , and we will send you a similar replacement item as soon as possible.

17. Where are you located? Our head office is located in Paris, France.

18. How to return a product?

    For any information request, contact us on our support: mel.lecaftanoriginal@gmail.com
    If you would like more information about returns please refer to our Returns Policy.

19. Are return costs covered?

    All return shipping and other charges are the responsibility of the customer.

20. Can I request a refund for the product?

    You can submit a refund request on our support: mel.lecaftanoriginal@gmail.com
    
    

21. What payment methods are available?

    We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers.

22. Where do we ship your product from?

    Our premises are located in France. Our international warehouse is located in Morocco. However, following our recent development, we are considering launching our next collections from a warehouse in France, which will allow us to deliver to France in less than 48 hours.

We hope this FAQ answers all your questions. If you need more information, do not hesitate to contact us. We look forward to offering you a unique experience with Le Caftan Original.

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.